Abdul Kader Khan

I study how AI systems fail to meet human expectations.

Welcome to my webpage. I prefer to be called Fahim. I am an Assistant Professor of Management Information Systems at Coastal Carolina University.

Portrait of Abdul Kader Khan outdoors

I study how the design of mental health chatbots and AI companion platforms shapes users’ experiences and behavior, particularly when these systems fall short of expectations. My broader research spans behavioral cybersecurity, digital sustainability, and information systems design.

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Position
Assistant Professor
Department
Management and Decision Sciences
Institution
Coastal Carolina University

01 / Current Research

Current and Ongoing Research

My current projects focus on mental health chatbots, AI companion platforms, and digital sustainability through participatory groundwater management.

Response Failure of Mental Health Chatbots

This project examines the mechanisms underlying users’ perceptions of response failure in AI-based mental health chatbots and how those perceptions shape subsequent user behavior.

  • Perceived response failure
  • User discontinuance
  • Expectation disconfirmation

Developer Responses to Mental Health Chatbot Reviews

This project uses app-store reviews and developer replies to examine how mental health chatbot providers respond to user feedback and how those responses relate to users’ evaluations of the apps.

  • App-store reviews
  • Developer responses
  • Text mining

AI Companion Platforms

This project examines platform governance and value co-destruction in AI companion services, including how provider decisions can affect users and their relationships with AI companions.

  • Platform governance
  • Value co-destruction
  • AI companions

Digital Sustainability and Participatory Groundwater Management

This project applies citizen science and design science to develop information systems that support participatory groundwater management.

  • Design science research
  • Citizen science
  • Groundwater management

02 / Published Work

Published Work

Journal articles and conference papers on AI use, information security, and design science.

Journal article 2026

Don’t break promises: psychological contracts in information security noncompliance and breach

Abdul Kader Khan and Prashant Palvia · Information & Computer Security

Read the article
ICIS2024

Perceived Response Failure of Mental Health Chatbots: Conceptualization and Consequences on Discontinuance

Abdul Kader Khan, Rahul Singh, and Joy Bhadury

Award nomination Nominated for the ICIS Best Short Paper Award

View conference paper
Pre-ICIS SIGDSA2024

Applying Citizen Science and Design Science for Groundwater Management

Abdul Kader Khan, Lakshmi Iyer, Basant Maheshwari, and Ramesh Sharda

Award nomination Nominated for the Pre-ICIS SIGDSA Best Paper Award

View conference paper
AMCIS2023

Response Failure of Mental Health Chatbots: Examining the Impact on Discontinuance

Abdul Kader Khan and Rahul Singh

View conference paper
AMCIS2023

Toward Identifying the Factors Associated with Conversational Agents’ Performance

Abdul Kader Khan and Prashant Palvia

View conference paper
AMCIS TREO2022

Trust in Artificial Intelligence: Toward Measuring the Impact of Public Perception

Abdul Kader Khan

View conference paper

03 / Background

Academic Experience & Education

Assistant Professor

Teaching area

Management Information Systems

Department of Management and Decision Sciences

Coastal Carolina University

Instructor

Courses taught

Principles of Business Analytics (using Python)

Foundations of Analytics using Spreadsheets

Analytics (Technovation for Good program)

Department of Information Systems and Supply Chain Management

University of North Carolina at Greensboro

Research Assistant

Research activities

Survey design and quantitative analysis

Interviews and qualitative data analysis

Design science research and data visualization

Department of Information Systems and Supply Chain Management

University of North Carolina at Greensboro

Teaching Assistant

Courses supported

Web Design and Development

Information Systems for Decision Making

Database Systems

Design of Secure Computer Networks

Department of Information Systems and Supply Chain Management

University of North Carolina at Greensboro

04 / Contact

Contact

I welcome conversations about research, teaching, and potential collaborations. Please feel free to get in touch.

akhan5@coastal.edu